IT Support & Systems

The tech backbone that scales your business—and connects every workflow 

Villaron Group’s IT Support service gives portfolio companies a full-stack technology team that handles day-to-day support and builds the integrations that unlock speed, accuracy, and insight. Beyond devices and licenses, we implement and connect your ERP, finance, estimating, and drafting systems; develop custom software and automations; and guide practical AI adoption—so your operations run faster with fewer errors and lower overhead. 

What we do 

Helpdesk & Device Management: Rapid-response support, device provisioning, patching, backups, and identity/access control for secure, reliable operations. 

Cloud & Core Infrastructure: Microsoft 365, Azure/SharePoint, file governance, role-based permissions, and continuity/disaster recovery planning. 

ERP Selection & Implementation: Requirements mapping, vendor evaluation, data migration, and go-live support—configured for construction workflows (jobs, progress claims, WIP, inventory). 

Systems Integration: Connect ERP ↔ finance (e.g., Xero/MYOB), ERP ↔ estimating/drafting (e.g., BoQ, takeoffs, models), and ERP ↔ CRM to eliminate double entry and keep data in sync. 

Custom Development & Automation: API integrations, scripts, and lightweight apps to streamline approvals, PO creation, job costing, and document control; RPA where helpful. 

AI Enablement: Practical AI pilots for document summarisation, spec extraction, cost variance detection, demand forecasting, and knowledge search—embedded safely into your processes. 

Data & Analytics: Unified data models, KPI dashboards (finance, operations, sales), and data quality routines so leaders make decisions with confidence. 

Security & Compliance: MFA, device encryption, audit trails, and policy frameworks aligned to Australian standards and client requirements. 

How it works 

1. Discovery & roadmap: We assess your current tools, pain points, and goals; produce a 90-day stabilisation plan and a 12-month technology roadmap. 
2. Stabilise & support: Stand up helpdesk SLAs, harden security, and standardise devices, backups, and permissions. 
3. Integrate & automate: Prioritise the high-friction handoffs (estimating→ERP→finance; drafting→BOM→procurement), then build integrations and automations. 
4. Scale & improve: Roll out analytics dashboards, AI use cases, and continuous optimisation as your pipeline grows. 

Deliverables 

• Helpdesk SLAs, asset register, and security baseline 
• ERP/finance/estimating/drafting integration plan and build documentation 
• Data migration runbooks and UAT sign-offs 
• KPI dashboard (financial, operational, customer, capability) with data dictionary 
• AI pilot charters (problem, model/approach, guardrails, ROI) 
• Business continuity plan and recovery tests 

Why Villaron Group 

• Construction-native: We understand jobs, retentions, variations, shop drawings, and WIP—your systems will reflect how you actually build and bill. 
• From ops to boardroom: We fix tickets fast and also deliver the architecture, integrations, and analytics your board expects. 
• Speed without chaos: Standardised templates, proven vendors, and staged rollouts reduce risk while moving quickly. 
• Build vs. buy judgment: We integrate where possible and develop only where it truly drives ROI. 
• Secure by design: Identity, permissions, and auditability are baked in—not bolted on. 

Outcomes you can expect 

• Fewer outages and faster resolutions; a calmer, more productive team 
• 1-source-of-truth data across ERP, finance, estimating, drafting, and CRM 
• Shorter quote-to-order cycles and right-first-time purchasing 
• Lower admin costs through automation and reduced double handling 
• Clear, board-ready insight with live KPIs and variance alerts 
• Safe, targeted AI that saves time and lifts quality